Zalgiris Insider
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Can I use the mobile app as a guest without registering?
Yes, you can use the mobile app as a guest and get access to some basic features such as news and schedules. However, certain features may be limited or unavailable to guests.
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Is there an age limit when using the paid Zalgiris Insider plan?
Subscriptions are open to people aged 14 years or older.
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How many devices can I use at once with my account?
A platform subscription is for use by one user only and is linked to the email address you enter.
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What is the cost of paid plans?
The cost of paid plans varies depending on the plan you choose. To find out more, you can download the Zalgiris mobile app under the “Daugiau” section of the paid plans information.
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What features do I get with a paid plan?
You can find information by downloading the Zalgiris mobile app in the “Daugiau” section of the paid plans information.
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How can I purchase Zalgiris Insider membership?
You can purchase your membership on the Zalgiris mobile app or at https://insider.zalgiris.lt/.
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How can I cancel a paid plan?
Instructions on how to cancel your plan can be found in the “Mano paskyra” section by clicking on the “Prenumeratos informacija“ tab.
FAQ
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When can I purchase a season ticket for the upcoming season?
Season tickets for the 2023-2024 season are no longer available. The exact date for the sale of season tickets for the new 2024-2025 season will be specified in the second half of the current season.
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Where can I buy tickets?
1. On the online ticketing system.
2. At the box office of Zalgirio Arena, which is open on Mondays-Fridays from 16:00 to 20:00. During basketball games the ticket office is open: on Mondays-Fridays from 16:00 till one hour after the start of the event; on Saturdays-Sundays from 2 hours before the start of event till one hour after the start of the event. -
Where can I buy season ticket?
1. On the online ticketing system.
2. At the box office of Zalgirio Arena, which is open on Mondays-Fridays from 16:00 to 20:00. During basketball games the ticket office is open: on Mondays-Fridays from 16:00 till one hour after the start of the event; on Saturdays-Sundays from 2 hours before the start of event till one hour after the start of the event. -
What should I do if I am having trouble buying online?
You should contact by phone: +370 616 44448, or by e-mail – bilietai@zalgiris.lt.
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It is possible to return the ticket?
Tickets are refundable only if the event is cancelled or the date of the event has changed.
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Can I reserve the ticket?
We do not provide this service right now.
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How can I receive the invoice?
If you would like to receive an invoice, please send the proof of purchase to buhalterija@zalgirioarena.lt by the 7th of the following month.
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How can I pay for tickets using online ticketing system?
On the online ticketing system you can pay for tickets using Swedbank, SEB, Luminor, Siauliu Bankas or Paysera electronic banking.
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How can I take advantage of students or seniors discount?
This discount applies only to basketball games in Zalgirio Arena. Additionally, this discount is only valid only in bronze, green, brown, pink and blue zones of the arena. To take advantage of this discount, while purchasing the ticket online you need to select the name of the discount – students / seniors. You must submit a document confirming such discount. Otherwise, you might not be allowed to enter the venue.
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Can children attend basketball games free of charge?
Yes, children up to 7 years old can attend the basketball games free of charge. Please have a document proving the age of the child.
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Can I scan/read my e-ticket from my mobile device?
Yes, tickets can be scanned from your mobile device. Please make sure that your screen is not cracked as this may prevent the barcode or QR code from being scanned properly.
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Can I park my car next to Zalgirio Arena after a ticket purchase?
Yes, you can purchase a single-use parking ticket for the Zalgirio Arena parking lot for the duration of the event. The price varies depending on the popularity of the game, ranging from 3 to 10 euros. For example, less popular LKL games will cost upwards of 3 Eur. The price for parking in EuroLeague games – 10 Eur.
The parking spots will be available only for passes pre-purchased on the ADC parking website. There is no possibility to enter and pay afterwards.
The parking spots will be available only for pre-purchased tickets, and only for the vehicle that will be registered in the ADC parking system. Registered vehicles will be identified via their number plates and will be allowed in both through the Karmelitai and A. Mickevicius bridge. There is no possibility to enter and pay afterwards.
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Can tickets to the game be used as prizes while organizing a public contest?
Any public competitions, giveaways or organizing of any other commercials using Zalgiris trademark, tickets, invitations, season tickets without the permission of Zalgirio krepšinio centras is prohibited and violates the trademark rights of Zalgiris. The ticket, invitation to the game or season tickets can’t be used for any advertising or commercial purposes or be resold or copied. Breach of rules invalidates the ticket without a right to be refunded.
Season tickets
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How long do season tickets cover?
Season tickets cover the games from the official start of the season to the end of the season.
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What games does the season ticket cover?
The season ticket is valid for Zalgiris’ games in Zalgirio Arena:
EuroLeague: 17 games
LKL Regular Season: 15-17 games
LKL Playoffs and Finals: free of charge, but not compensated if cancelled
EuroLeague Playoffs and Finals: not included, must be purchased separately -
What do I do if I lost my season ticket?
In the case of losing a season ticket, it can be cancelled by the owner’s written request to Zalgiris ticket office. After cancelling, a new card can be made for the fee of 10 euro.
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How do I print individual tickets from my season ticket?
This function is great to use if the season ticket holder can’t make it to the game and wishes to pass on his seat to somebody else. Just print the ticket and send it by email.
You can administer your season ticket by logging into the Zalgiris ticketing system.